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Genesys Cloud

Genesys Cloud Process Intelligence

Discover, map and analyze process performance in Genesys Cloud and related business applications.

Customer Service
Verified
false
Configurable
true
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About Genesys Cloud

An all-in-one contact center solution that offers voice, chat, email, and more to improve customer relationships.

Get process mining for Genesys Cloud

Many have tried and failed to get traditional process mining tools to work with their core business applications. Workfellow is a next-generation process intelligence solution that uses generative AI technology to visualize and analyze both tasks and processes. Get the best of both task and process intelligence to map processes within Genesys Cloud.

App details

Categories

Customer Service

Companies using

1000-5000

Configurability

Configurable
true

Works with Workfellow

Verified
false

With Workfellow, you can get more out of Genesys Cloud

Process Mining
Business Process Optimization
Process Automation

Analyze Genesys Cloud processes effortlessly

Analyzing Genesys Cloud processes refines cloud contact center solutions.
Book demo

Optimize business processes in Genesys Cloud

Automating Genesys Cloud integrates communication tools for a seamless customer experience.
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Accelerate Genesys Cloud process automation

Refining Genesys Cloud processes enhances customer interaction tracking.
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Find out how you can get more process visibility

Guides

Intelligent Automation Guide

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Guides

Business Process Analysis Guide

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Process Intelligence Guide

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Guides

Process Discovery 101

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Task Mining 101

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Process Mining 101

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Use casesDigital TransformationImproved AutomationProcess DevelopmentFinance Process IntelligenceInsurance Process IntelligenceBanking Process IntelligenceProcurement Process Intelligence
ResourcesIntelligent Automation GuideBusiness Process Analysis GuideProcess Intelligence GuideProcess Discovery 101Task Mining 101Process Mining 101How Workfellow works?See All GuidesLearn and CompareWorkfellow Marketplace
BlogHow to get IT on your side in Intelligent Automation with Lasse RindomGetting the best From Intelligent Automation with Pedro Berrocoso, digital transformation leaderWhat is Work API and how is it different from process mining and task mining?Perfectly optimized enterprise. Why Workfellow does what it does?Employee StoriesShow all
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