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Customer Service
MiContact Center

MiContact Center Process Intelligence

Discover, map and analyze process performance in MiContact Center and related business applications.

Customer Service
Verified
false
Configurable
true
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About MiContact Center

A multichannel and cloud-based contact center solution designed to optimize customer engagement.

Get process mining for MiContact Center

Many have tried and failed to get traditional process mining tools to work with their core business applications. Workfellow is a next-generation process intelligence solution that uses generative AI technology to visualize and analyze both tasks and processes. Get the best of both task and process intelligence to map processes within MiContact Center.

App details

Categories

Customer Service

Companies using

100-500

Configurability

Configurable
true

Works with Workfellow

Verified
false

With Workfellow, you can get more out of MiContact Center

Process Mining
Business Process Optimization
Process Automation

Analyze MiContact Center processes effortlessly

Analyzing MiContact Center processes optimizes contact center solutions.
Book demo

Optimize business processes in MiContact Center

Automating MiContact Center integrates multi-channel customer communication.
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Accelerate MiContact Center process automation

Streamlining MiContact Center processes enhances customer call management.
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Find out how you can get more process visibility

Guides

Intelligent Automation Guide

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Business Process Analysis Guide

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Process Intelligence Guide

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Process Discovery 101

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Task Mining 101

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Guides

Process Mining 101

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Use casesDigital TransformationImproved AutomationProcess DevelopmentFinance Process IntelligenceInsurance Process IntelligenceBanking Process IntelligenceProcurement Process Intelligence
ResourcesIntelligent Automation GuideBusiness Process Analysis GuideProcess Intelligence GuideProcess Discovery 101Task Mining 101Process Mining 101How Workfellow works?See All GuidesLearn and CompareWorkfellow Marketplace
BlogHow to get IT on your side in Intelligent Automation with Lasse RindomGetting the best From Intelligent Automation with Pedro Berrocoso, digital transformation leaderWhat is Work API and how is it different from process mining and task mining?Perfectly optimized enterprise. Why Workfellow does what it does?Employee StoriesShow all
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