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NICE inContact

NICE inContact Process Intelligence

Discover, map and analyze process performance in NICE inContact and related business applications.

CRM
Customer Service
Verified
false
Configurable
true
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About NICE inContact

A cloud contact center software, offering customer experience and call center management tools.

Get process mining for NICE inContact

Many have tried and failed to get traditional process mining tools to work with their core business applications. Workfellow is a next-generation process intelligence solution that uses generative AI technology to visualize and analyze both tasks and processes. Get the best of both task and process intelligence to map processes within NICE inContact.

App details

Categories

CRM
Customer Service

Companies using

1000-5000

Configurability

Configurable
true

Works with Workfellow

Verified
false

With Workfellow, you can get more out of NICE inContact

Process Mining
Business Process Optimization
Process Automation

Analyze NICE inContact processes effortlessly

Analyzing NICE inContact processes optimizes cloud contact center solutions, ensuring effective customer interactions.
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Optimize business processes in NICE inContact

Automating NICE inContact processes ensures real-time call tracking and efficient call routing.
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Accelerate NICE inContact process automation

Optimizing NICE inContact processes can lead to improved call quality and higher customer satisfaction rates.
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Find out how you can get more process visibility

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Process Intelligence Guide

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Process Discovery 101

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Process Mining 101

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Use casesDigital TransformationImproved AutomationProcess DevelopmentFinance Process IntelligenceInsurance Process IntelligenceBanking Process IntelligenceProcurement Process Intelligence
ResourcesIntelligent Automation GuideBusiness Process Analysis GuideProcess Intelligence GuideProcess Discovery 101Task Mining 101Process Mining 101How Workfellow works?See All GuidesLearn and CompareWorkfellow Marketplace
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