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Customer Service
ServiceNow CSM

ServiceNow Process Intelligence

Discover, map and analyze process performance in ServiceNow CSM and related business applications.

Customer Service
CRM
Verified
false
Configurable
true
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About ServiceNow CSM

A part of the ServiceNow platform designed to improve customer satisfaction, focusing on service operations and proactive service automation.

Get process mining for ServiceNow CSM

Many have tried and failed to get traditional process mining tools to work with their core business applications. Workfellow is a next-generation process intelligence solution that uses generative AI technology to visualize and analyze both tasks and processes. Get the best of both task and process intelligence to map processes within ServiceNow CSM.

App details

Categories

Customer Service
CRM

Companies using

1000-5000

Configurability

Configurable
true

Works with Workfellow

Verified
false

With Workfellow, you can get more out of ServiceNow CSM

Process Mining
Business Process Optimization
Process Automation

Analyze ServiceNow Customer Service Management processes effortlessly

Reviewing ServiceNow processes enhances customer service operations and engagement.
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Optimize business processes in ServiceNow Customer Service Management

Automating ServiceNow centralizes customer interaction data and analytics.
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Accelerate ServiceNow Customer Service Management process automation

Optimizing ServiceNow processes ensures proactive customer service.
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Find out how you can get more process visibility

Guides

Intelligent Automation Guide

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Guides

Business Process Analysis Guide

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Process Intelligence Guide

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Guides

Process Discovery 101

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Task Mining 101

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Guides

Process Mining 101

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Use casesDigital TransformationImproved AutomationProcess DevelopmentFinance Process IntelligenceInsurance Process IntelligenceBanking Process IntelligenceProcurement Process Intelligence
ResourcesIntelligent Automation GuideBusiness Process Analysis GuideProcess Intelligence GuideProcess Discovery 101Task Mining 101Process Mining 101How Workfellow works?See All GuidesLearn and CompareWorkfellow Marketplace
BlogHow to get IT on your side in Intelligent Automation with Lasse RindomGetting the best From Intelligent Automation with Pedro Berrocoso, digital transformation leaderWhat is Work API and how is it different from process mining and task mining?Perfectly optimized enterprise. Why Workfellow does what it does?Employee StoriesShow all
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